Last updated: ,
We want you to be completely satisfied with your coffee subscription. If you're not happy with your purchase, we're here to help make it right.
To be eligible for a return, your item must be:
Unfortunately, we cannot accept returns for:
Before returning any item, please contact our customer service team at world@fragranceieshop.world or call us at +1 (416) 363-7662. We'll provide you with a return authorization number and instructions.
Package the item securely in its original packaging, if possible. Include your order number and return authorization number.
Send your return to the address provided by our customer service team. We recommend using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
Once we receive and inspect your return, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method.
You will receive a full refund of the purchase price, excluding original shipping costs (unless the return is due to our error).
You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. You will continue to receive deliveries until the end of the paid period.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order.
If you haven't received your refund yet, please check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still haven't received your refund, please contact us.
Only regular-priced items may be refunded. Sale items cannot be refunded unless they are damaged or defective.
If you have questions about returns or need assistance, please contact us:
Email: world@fragranceieshop.world
Phone: +1 (416) 363-7662
Address: 95 Front St E, Toronto, ON M5E 1C2, Canada
Business Hours: Monday - Friday: 9:00 AM - 6:00 PM EST